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Shipping and Return Policy

Updated on 30-12-2014
 

1. Dispatch & delivery time

Generally, outfits are available for dispatch in 1 to 4 weeks.  Tentative shipping time is mentioned just below ADD TO CART button.

How to find product shipping date.

These are only estimated timeframes and may vary during seasonal workload and peak periods. Final dispatch time will depend on the product you are buying. If you are buying more than one product in one order, then longest shipping date of any of the outfit in order will be applied.

Please contact customer serivice for more information on dispatch and delivery timeframe before placing your order. 

 

2. Shipping service

We use FedEx, DHL and other courier services to ship to virtually any address in the world.
All orders are delivered between 3-5 working days from the date of dispatch depending upon your delivery address and shipping method choosen.
If standard shipping method is used we deliver in 7 to 10 working days.

Generally all orders are dispatched from our warehouse as per turnaround time mentioned in section 1 above except when there is a delay from the supplier, in such an event we will inform you about delays.

Gravity Fashion cannot be held responsible for delays that may occur during transit, however we shall notify you if we are aware of any foreseeable delays, in which case we will offer you an alternative product or a refund.

 

3. Shipping Charges

Shipping charges are calculated based on total weight of your order to your deliver address. During checkout after you add delivery address, all available shipping methods with shipping charges will be shown and you can choose your prefered shipping method before you make payment. 

During special promotions, costs and delivery times may vary. This will be displayed within the terms of the promotion.

Free Shipping

  • We are offering free shipping to all orders in India.
  • We offer free shipping around the globe on all orders above US$500, £300 and €400

 

4. Customs/Duties/Taxes

When ordering goods from Gravity-fashion.com for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be.

Customs policies vary widely from country to country, so you should contact your local customs office for further information.

Additionally, please note that when ordering from Gravity-fashion.com, you are considered the importer and must comply with all laws and regulations of the country in which you are receiving the goods.

Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

For any questions or doubts please contact us before placing an order.

 

5. Return & Refund Policy

We offer 14 day return policy, which means you can return your order within 14 days after you receive it. In such cases when you want to return your order please contact us asap. Unlike other companies we refund full amount you paid us. You should post outfits within 14 days and once it is received at Gravity Fashion with registered post that provides tracking code.

Once posted please send us tracking code along with postal service used. We will issue full refund within 48-72 hours. Refund will be made to the original mode of payment you used to make purchase.

We are so confident that we accepts returns on custom stitched outfits aswell. 

Items that have been used will not be accepted as returns or exchanges. Items which have any stains, emit, body odours or perfume scents, have any kind of marks, damages or water stains will not be accepted for returns or exchanges.

No refunds for return shipping, custom duties or local taxes paid by you will be made.

Make secure packaging and seal it properly when you are returning an outfit and make sure all parts of outfits is shipped.

Return Address:

Please use following address when you are returning your outfits.

Gravity Fashion

L -18, Hira Panna Complex
Adj. Maheshwari Bhawan
City Light Road, Surat - 395007
Gujarat, INDIA 

 

6. Listing and Descriptions

Gravity Fashion makes every effort to ensure that the product descriptions and photographs provided on this web site are accurate and life-like. Whilst the reproduction of colours and styles contained on the photographs shown on this website are as accurate as image and photographic processing will allow, Gravity Fashion cannot accept responsibility for slight variances in colour or style. However, as the actual colours you see will depend on your monitor, VGA card, resolution of your computer, browser used. We cannot guarantee that your monitor's display of any colour will be accurate.

But if you think the outfit you received does not match your expectations, just return it back and get full refund.

 

7. Order Cancellation:

  • You can cancel an order completely or partially before we ship it  you will get the refund for it within 48-72 hours.
  • We do not charge you any cancellation fee.

 

8. Amend Your Orders

Any amendments can be suggested within 24 hours from the receipt of the order. Any amendment to the original order after 24 hours may be subject to additional charges which will be determined after reviewing the requested changes.

 

9. Where do we ship?

We ship almost all the countries in the world. In case you do not find the country during checkout please feel free to contact us

 

For any questions and assistance please click here to contact us.



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